Our in-house omnichannel AI platform — three models, one inbox
Businesses using multiple messaging channels — WhatsApp, Telegram, Instagram — face a fragmented inbox where customer conversations get lost and leads fall through the cracks. When each channel operates independently, there is no single place to see the full picture of a customer relationship. Support teams spend hours switching between apps, reply rates drop after working hours, and sales opportunities are missed simply because no one followed up fast enough.
We built Auni AI: a unified omnichannel platform that consolidates every messaging channel into one intelligent inbox. The platform responds to customer inquiries automatically using our own AI models, handles inbound and outbound voice calls without human intervention, and writes each conversation into a built-in CRM record automatically. Sales teams get a complete, real-time view of every lead and client interaction — so no message is missed and no deal is left on the table.
WhatsApp, Telegram and Instagram conversations arrive in a single thread per customer. Whoever picks up the conversation sees the entire history, regardless of which app the customer originally wrote from, so nobody re-asks a question the client already answered.
The platform answers inbound calls and places outbound ones on its own — qualifying a lead, confirming an order or following up — and hands the call to a human the moment the conversation needs one. Every call is transcribed and attached to the customer record.
Each conversation becomes a lead or updates an existing one automatically. No manual data entry, no exported spreadsheets: the pipeline reflects what actually happened in the chats and calls, in real time.
Three Auni AI models are in active development in-house, alongside OpenAI and Claude for the tasks each does best. Because we own the orchestration layer, we tune tone, escalation rules and knowledge base per client instead of shipping one generic assistant.
See Auni AI in action:
We build for clients the same way we build for ourselves: end to end, in-house, shipped. Free consultation, no commitment.