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WhatsApp Bot Development

WhatsApp Bot Development

Automate customer communication on WhatsApp - the channel your customers already use daily. Lead capture, support, appointments, and notifications.

Discuss your projectSee Pricing
  • 2B+WhatsApp users
  • 98%message open rate
  • $500starting price
  • 1–3 wksdelivery time

Capabilities

What We Build

  • Lead Capture Bot

    Greets visitors from your website or ads, asks qualifying questions, and delivers qualified leads to your CRM or sales team.

  • Customer Support Bot

    Handles FAQs, order status checks, and complaint handling automatically. Routes unresolved cases to human agents via WhatsApp Business.

  • Appointment Booking Bot

    Shows available slots, confirms bookings, sends reminders 24h and 1h before - integrated with your calendar system.

  • Order Notifications

    Sends order confirmations, shipping updates, and delivery notifications via WhatsApp - with higher open rates than email.

  • Broadcast Campaigns

    Segmented promotional messages to opted-in customers with personalization, timing controls, and delivery analytics.

  • AI-Powered Assistant

    Natural conversation bot powered by GPT-4o that understands free-form messages and handles complex support scenarios.

Stack

Technology Stack

  • WhatsApp Business API
  • Meta Cloud API
  • Twilio
  • Node.js
  • Python
  • PostgreSQL
  • Redis
  • GPT-4o
  • Webhooks
  • REST API
  • Docker
  • AWS

Standards

What Every Bot Includes

  1. Official WhatsApp Business API (no risk of ban)

  2. Interactive buttons and list menus

  3. Media support - images, PDFs, voice

  4. CRM integration (HubSpot, Salesforce, custom)

  5. Admin panel to manage flows and view conversations

  6. Opted-in contact management (GDPR-compliant)

  7. Analytics: response rates, conversion, bot usage

  8. Source code handoff - you own everything

Case files

WhatsApp Bot Projects We Delivered

Automation on the world's most-used messaging app.

Healthcare

Medical clinic booking bot - 600 appointments per month automated

  1. Challenge

    A multi-specialty medical clinic was receiving 800+ appointment requests per month via WhatsApp. Administrators spent 6 hours per day manually checking the schedule, replying to patients, and confirming bookings.

  2. Solution

    WhatsApp booking bot integrated with the clinic's scheduling system: shows real-time slot availability by doctor and specialty, confirms bookings instantly, sends reminders 24h and 2h before, and handles rescheduling.

  3. Result

    600 of 800 monthly bookings automated. Admin time on bookings: 6 hours/day → 45 minutes/day. No-show rate reduced from 22% to 9% due to automated reminders.

Real Estate

Lead qualification bot for a real estate agency - 3× more qualified leads

  1. Challenge

    A real estate agency was running WhatsApp as their primary lead channel but responding to every inquiry manually. Sales team was wasting time on tire-kickers who weren't ready to buy.

  2. Solution

    WhatsApp qualification bot that greets inbound leads, asks 5 key questions (budget, timeline, property type, location preference, financing status), scores leads, and sends only qualified prospects to agents.

  3. Result

    Lead-to-meeting conversion: 8% → 27%. Agents now spend time only on pre-qualified leads. Monthly qualified leads: 24 → 71 with the same ad spend.

E-commerce

Order notification system for an online retailer - 98% read rate

  1. Challenge

    An online retailer was sending order updates by email. Average email open rate was 19%, causing customers to repeatedly contact support asking "where is my order?" - accounting for 40% of support load.

  2. Solution

    WhatsApp notification system: order confirmation, payment received, shipped with tracking link, out for delivery, and delivered - all sent automatically via official WhatsApp Business API.

  3. Result

    Message open rate: 19% (email) → 98% (WhatsApp). "Where is my order?" support queries: down 67%. Customer satisfaction score up 18 points.

Configurations

Pricing

Basic Bot

from $500

1–2 weeks

  • FAQ and menu navigation
  • Lead capture with CRM notification
  • WhatsApp Business API setup
  • Message templates approved by Meta
  • 14-day support included
Get Started
★ Most Popular

Business Bot

from $1,500

2–4 weeks

  • CRM or database integration
  • Booking / appointment flow
  • Broadcast campaign tool
  • Admin panel for managers
  • 1 month support included
Get Started

Enterprise Bot

from $3,000

4–6 weeks

  • AI-powered conversation (GPT-4o)
  • Multi-agent handoff system
  • Full analytics dashboard
  • GDPR-compliant contact management
  • 3 months support included
Start a project

Protocol

How We Build Your Bot

  1. 2–4 days

    WhatsApp API Setup

    We set up your Meta Business Account, get the number verified, and configure message templates for approval.

  2. 2–3 days

    Flow Design

    We map every conversation scenario, button interaction, and integration point before writing any code.

  3. 1–3 weeks

    Build & Test

    Bot is built and tested with real WhatsApp conversations before going live - including edge cases and fallbacks.

  4. Ongoing

    Deploy & Monitor

    Live deployment with uptime monitoring, delivery rate tracking, and 24/7 alerting for failures.

// What's open, what's sealed

Your project stays yours

No two briefs are alike - the requirements never are - so we design for yours instead of assembling from templates. Your names, architecture and numbers stay yours: an NDA is our default, not an exception. Send us yours before the first technical call and we will sign it.

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AI Orchestration

Auni AI

An orchestration layer over Aunimeda's own models - Auni-1, Auni-2 and Auni-3 - deployed across industries: sales conversations, answers from a company's own knowledge, voice agents that take the call and carry out actions.

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Business System

Aunimeda CRM

Everything a business actually runs on, in one place: clients, orders, inventory, staff and the numbers that show how it is going.

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Client Work

Client Projects

Websites and systems we build for clients. The ones we can show - with the client's written consent - are in our portfolio.

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Client Systems

Under NDA

Work delivered under non-disclosure. Names, architecture and numbers stay with the client.

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Query log

Frequently Asked Questions

Do you use the official WhatsApp Business API?

Yes, we only use the official Meta WhatsApp Business API (Meta Cloud API or on-premise). This is the only legal way to build WhatsApp bots for business - unauthorized third-party solutions risk account bans.

How much does WhatsApp bot development cost?

A basic FAQ and lead capture bot starts at $500 (1–2 weeks). A business bot with CRM integration and booking flow starts at $1,500 (2–4 weeks). An enterprise bot with AI and multi-agent handoff starts at $3,000 (4–6 weeks).

Can the bot send messages to my customers proactively?

Yes, using WhatsApp Business API template messages. You can send order confirmations, appointment reminders, shipping updates, and marketing broadcasts to opted-in contacts. Templates must be pre-approved by Meta.

How do I get a WhatsApp Business API account?

We handle the entire setup - creating your Meta Business Account, verifying your business, registering a phone number, and getting message templates approved. The process takes 3–7 business days depending on Meta's review timeline.

Can the bot be handed off to a human agent?

Yes. We build handoff logic so the bot can transfer the conversation to a live agent when it reaches the limit of what it can resolve. Agents receive full conversation history and context.

Next step

Ready to Automate WhatsApp?

Tell us your use case and we'll send a detailed proposal. We read every message, and projects that fit what we do get answered fast.

Discuss your project