ISP support bot - 65% of queries auto-resolved, no human needed
- Challenge
A regional ISP was receiving 400+ support messages per day in Telegram. Support staff were answering the same questions repeatedly: internet speed, router setup, outage status, balance top-up.
- Solution
AI-powered support bot connected to live customer account data: checks subscription status, current speed, payment history, and outage map in real time. Escalates complex issues with full chat context.
- Result
65% of all support queries resolved automatically without staff involvement. Average response time: from 20 minutes → under 5 seconds. Support team now handles only genuine technical issues.