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Under NDAClient SystemsDelivered under non-disclosure. Names, architecture and metrics stay with the client — references on request.
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AI Chatbot Development
AI Chatbot Development
Intelligent chatbots powered by GPT-4o and Claude that understand natural language, answer complex questions, and automate customer conversations — on any channel.
What We Build
Customer Support Chatbot
Answers questions from your knowledge base, handles returns, checks order status, and escalates complex cases to human agents.
Sales Qualification Bot
Engages website visitors, asks qualifying questions, scores leads, and routes hot prospects to your sales team in real time.
Internal Knowledge Bot
Company wiki, HR policy, or IT helpdesk bot — employees ask questions in natural language and get accurate answers from your docs.
Onboarding Bot
Guides new users or customers through setup steps, answers questions, and collects information in a conversational flow.
Multi-Channel Bot
One bot deployed across your website, Telegram, WhatsApp, and Slack — same knowledge base, consistent answers everywhere.
Voice Bot
Phone-based IVR replacement — natural voice conversation powered by speech-to-text, GPT reasoning, and text-to-speech output.
Technology Stack
GPT-4oClaude 4GeminiLangChainOpenAI AssistantsPineconePostgreSQLNode.jsPythonTelegram APIWhatsApp Business APIVercel AI SDK
Every Chatbot We Build Includes
✓
RAG (Retrieval Augmented Generation) on your own documents
✓
Conversation memory — context across the full session
✓
Human handoff: escalation to live agent with full chat history
✓
Admin panel to upload docs and update knowledge base
✓
Analytics: conversations, resolution rate, escalation rate
✓
Deployed on your infrastructure — your data stays with you
✓
Multi-language support (auto-detect or explicit toggle)
✓
Fallback handling for out-of-scope questions
Chatbot Projects We Delivered
Real deployments, measurable impact.
Telecom
Support chatbot for a telecom operator — 40% ticket reduction in 60 days
Challenge
A telecom operator with 200K subscribers was receiving 3,000 support tickets per week. 65% were routine questions (balance, plan details, how-to) that didn't require a human agent.
Solution
Built a GPT-4o-powered chatbot on their website and Telegram connected to live account data — checks balance, plans, and speeds in real time. Escalation to human with full session history.
Result
40% reduction in support tickets in the first 60 days. Customer wait time: from 14 minutes to under 30 seconds. 92% of users resolved without reaching a human agent.
HR
Internal HR knowledge bot for a 500-person holding — 95% query resolution rate
Challenge
HR team at a 500-person holding received 80+ repetitive questions per week: vacation rules, benefits, expense reimbursement process, remote work policy.
Solution
Deployed an internal Slack bot connected to the company's HR knowledge base via RAG. Employees ask in natural language, bot searches and answers from official HR documents.
Result
95% of HR questions resolved without HR staff involvement. HR team reclaimed 12 hours per week. New employee onboarding time cut from 3 days to 4 hours.
SaaS
Onboarding chatbot for a B2B SaaS platform — 28% churn reduction
Challenge
A B2B SaaS company was losing 35% of new trial users in the first 7 days because the product setup was complex and support had a 6-hour response time.
Solution
In-app onboarding bot that guides users through initial setup steps, answers feature questions from product documentation, and proactively checks in at key friction points.
Result
Trial-to-paid conversion improved 22%. Churn in first 30 days reduced 28%. Support load on the success team down 45% — same team now handles 3× more accounts.
Pricing
Basic Chatbot
from $1,000
2–3 weeks
- ✓FAQ from your documents (RAG)
- ✓Website widget or Telegram
- ✓Admin doc upload panel
- ✓Basic analytics
- ✓1 month support included
★ Most Popular
Smart Chatbot
from $3,000
3–5 weeks
- ✓Multi-channel (web + Telegram + WhatsApp)
- ✓CRM integration
- ✓Human handoff with history
- ✓Full conversation analytics
- ✓3 months support included
Enterprise Chatbot
from $8,000
5–10 weeks
- ✓Internal knowledge base bot
- ✓SSO / corporate auth integration
- ✓Voice interface option
- ✓Custom LLM fine-tuning
- ✓6 months support included
How We Build Your Chatbot
01
Knowledge Audit
We review your existing docs, FAQs, and support tickets to define the knowledge base scope and answer quality targets.
2–3 days02
Prototype
A working chatbot on your real data — you test it and give feedback before we build the production version.
3–5 days03
Build & Integrate
Full bot with admin panel, analytics, and integrations. Tested against your real support scenarios.
1–4 weeks04
Launch & Tune
Goes live with monitoring. We review conversation logs weekly for the first month and tune responses.
Ongoing// What's open, what's sealed
Your project stays yours
No two briefs are alike — the requirements never are — so we design for yours instead of assembling from templates. Your names, architecture and numbers stay yours: an NDA is our default, not an exception. Send us yours before the first technical call and we will sign it.
AUN-01LIVE
Auni AIOmnichannel AI platform — ai.aunimeda.comAUN-02LIVE
AuniDrawDrawing app — App Store & Google PlayFrequently Asked Questions
What is the difference between a chatbot and an AI agent?
A chatbot answers questions from a knowledge base and follows scripted flows. An AI agent is autonomous — it can take actions (search the web, update a CRM, send emails) and complete multi-step tasks without human input. Most support and FAQ use cases are best served by a well-built chatbot.
How much does an AI chatbot cost?
A basic FAQ chatbot starts at $1,000 (2–3 weeks). A smart multi-channel chatbot with CRM integration starts at $3,000 (3–5 weeks). An enterprise knowledge-base or voice bot starts at $8,000 (5–10 weeks).
Will the chatbot answer only from our documents?
Yes. We use RAG (Retrieval Augmented Generation) — the chatbot searches your uploaded documents to answer questions. It will not make up facts or use general internet knowledge unless you explicitly allow it.
How does handoff to a human agent work?
When the chatbot can't resolve a query (or when the user asks for a human), it flags the conversation and notifies your support team via email, Telegram, or Slack. The agent receives the full conversation history and can reply through the native channel.
Can the chatbot be trained on our specific data?
Yes. We build a RAG pipeline over your knowledge base (PDFs, Google Docs, Notion, Confluence, help center). The chatbot retrieves the most relevant sections before generating each answer — this is more reliable than fine-tuning for most use cases.
Ready to Build Your AI Chatbot?
Send us your knowledge base or describe your support use case — we'll prototype within a week.